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Globalised Customer Interactive Services in an Age of Disruption: Implications for Onshore, Offshore and Nearshore Work and Employment

Project Team

• Dora Scholarios: University of Strathclyde
• Phil Taylor: University of Strathclyde

Partners

• Professor Bino Paul, Tata Institute of Social Sciences, Mumbai (bino@tiss.edu)
• Dr Johnson Minz, Tata Institute of Social Sciences, Mumbai (johnson.minz20@gmail.com)
• Professor Snehal Shah, SP Jian Institute of Management and Research, Mumbai (snehal.shah@spjimr.org